Service Providers are strugling with their stovepipe OSS/BSS solutions – dedicated to specific network technologies and services – and are adopting business-driven frameworks that links business functions with a set of common work processes and systems.
We at Cypress Consulting have the capability to help Service Providers to manage and design these changes from a business perspective of organization, processes, procedures, tools and IP infrastructure.
In a competitive market you are forced to quickly adapt to changing customer expectations and market trends to differentiate yourself with innovative and attractive services and best-in-class customer experience. At the same time, declining price levels are generating an internal cost pressure, forcing you to become leaner and to reduce your costs to produce the services and operate the networks.
By creating an agile OSS/BSS environment covering operational processes, the service and resource information and data, as well as the OSS/BSS system itself, these challenges can be met.
The OSS/BSS domains that we at Cypress Consulting address are Service Provisioning and Service Assurance as well as Network Provisioning and Network Assurance, both from an operational readiness and a 24/7 operations perspective.
Every service provider’s business situation is unique in regards to offerings, services, organizations, processes and current systems. Therefore the business cases as well as the evolution paths for an OSS/BSS transformation will be different.
The recommended starting point is therefore an OSS/BSS Transformation Assessment to define the baseline and to identify, define and prioritize the steps needed to move forward.
The main business objectives with OSS/BSS Transformation are:
Minimizing the Total Cost of Ownership of the complete OSS/BSS systems landscape, by reducing the number of tools and replacing them with fewer, more generic and flexible systems.
Operational Effectiveness and Efficiency
Reducing opex by implementing a common way of working, as well as increasing the levels of automation and simplification in operational process implementations.
Decreasing the Time-To-Market when, introducing new technologies (e.g. LTE) and launching new services (e.g. Mobile TV), by deploying agile, multi-vendor and multi-technology processes and systems, easily adaptable to changing market requirements.